Effective Date: 01/03/2026
Company: Lugg Estates Ltd
Email: info@luggestates.co.uk
Phone: 0161 533 0753
Address: Brulimar House, Jubilee Road, Middleton, Manchester, M24 2LX

Introduction

Lugg Estates Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services.

We comply with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data:

Information you provide:

• Name
• Business name
• Property address
• Email address
• Phone number

Automatically collected data:

• IP address
• Browser type and device
• Website usage data (via cookies)

How We Use Your Data

We use your data to:

• Assess your eligibility for business rates savings
• Contact you regarding your enquiry
• Provide our audit and appeals services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your data under:

• Legitimate interest – to assess and provide services
• Consent – where you submit a form or request contact
• Legal obligation – where required for compliance

How We Store Your Data

Your data is stored securely and only retained for as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations

Sharing Your Data

We may share your data with:

• Professional partners (e.g. surveyors, valuation specialists)
• IT and CRM providers
• Legal or regulatory authorities where required

We do not sell your data.

Your Rights

Under UK data protection law, you have the right to:

• Access your data
• Request correction
• Request deletion
• Object to processing
• Withdraw consent

To exercise your rights, contact: info@luggestates.co.uk

Data Security

We implement appropriate technical and organisational measures to protect your data.

Cookies

See our Cookies Policy for full details.

Changes to This Policy

We may update this policy from time to time. Please check this page periodically.

Lugg Estates Ltd is a company registered in England and Wales.

Company Number: 13211218
Registered Address: Brulimar House, Jubilee Road, Middleton, Manchester, M24 2LX